Refund policy
WARMORA GEAR RETURN & REFUND POLICY
30-day return requests
You may request a return within 30 days after your item is delivered. For orders arriving in separate packages, the return window starts on the delivery date of each item.
To request a return, email palmundomontesdeoca@gmail.com with your order number, the item you wish to return, and the reason for your request.
Return condition
For change-of-mind returns, items must be unused, unwashed, and in their original condition, with tags, included accessories, and original packaging where reasonably possible. Reasonable inspection and indoor footwear try-on are permitted; outdoor wear, washing, or damage caused after delivery may make an item ineligible.
These condition requirements do not prevent you from reporting a defective, incorrect, or damaged item.
Return authorization and shipping
Contact Warmora Gear before mailing a return. We will provide the appropriate return address and instructions. Because different suppliers fulfill our products, items from the same order may need to be returned separately.
Do not automatically send items to the address printed on the original package.
For a change of mind, size preference, or another non-defect reason, you are responsible for return postage. If we offer a return label, we will disclose its actual cost for your approval before deducting it from your refund. We do not charge an additional handling or restocking fee.
Original delivery charges are not refunded for change-of-mind returns, except where required by applicable law.
Damaged, defective, or incorrect items
Contact us promptly if an item arrives damaged, defective, or different from what you ordered. Include a description and photographs when helpful.
For a confirmed problem of this kind, Warmora Gear will arrange an appropriate replacement or refund and cover any necessary return shipping. Applicable original shipping charges will also be refunded when appropriate. Do not mail a damaged battery or electrical product before receiving safe return instructions.
Refunds
We will notify you after the returned item has been received and inspected. Approved refunds are issued to the original payment method within 10 business days after receipt and inspection, or sooner where required by law. Your payment provider may need additional time to display the credit.
The refund reflects the amount actually paid for the returned item, including applicable tax adjustments and any deductions expressly permitted by this policy.
Exchanges and cancellations
Contact us to discuss an exchange; replacement availability is not guaranteed. We may handle an exchange as a return followed by a new purchase.
Request order changes or cancellations promptly. We cannot guarantee cancellation once processing or shipment has started. If we confirm cancellation, we will refund the canceled items and associated charges as applicable.
Your rights
This policy does not limit rights or remedies available under applicable consumer law.
Questions? Contact palmundomontesdeoca@gmail.com.